New WhatsApp head wants to make the app easier to use, give its AI more chops

Kunal Shah, the new head of WhatsApp, aims to enhance user experience by making the app more intuitive. He plans to leverage artificial intelligence to improve functionality, including reminders for appointments and bookings. Shah's strategy focuses on simplifying the app's interface and boosting AI capabilities to provide more personalized and efficient services. The changes are intended to make WhatsApp more user-friendly and integrated into daily routines.